Faulty products

If a product you have purchased is faulty, damaged (excluding damage caused by misuse), or breaches a consumer guarantee, we will refund your money or organise for an exchange where possible.

For some high value products, we reserve the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you. For products that cannot be assessed in store, we will arrange for the product to be sent to the supplier for assessment.

To make a claim under our faulty returns policy, please contact:

• Phone: (02) 9606 6919 

We will ask you for a valid proof of purchase when returning a faulty product. Some examples of acceptable proof of purchase are your original receipt or tax invoice.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality.

Change of mind return

To protect all customers and ensure the quality of all of our bottles, we do not accept change of mind returns.

How to return or exchange?

The fastest way to obtain a return or replace your purchase is to visit us in store at Leppington SuperCellars. For our customers who are not close by, please call us on the number listed above to coordinate a return or exchange.